Request Transportation
To get started with our transportation services, please follow the steps in the decision tree in this section.
If the client qualifies for OK RIDE CARE transportation, you'll need to fill out and submit a Ride Care Submission Form.
Incoming Transport Request from Treatment/Medical Facility
Step 1: Determine - Is the request from Private Hospital to Private Hospital?
If YES, then go to Step 3
If NO, then go to Step 2
Step 2: Determine - Has the individual already been assessed as meeting criteria for emergency detention?
If YES, then go to Step 3
If NO, then go to Step 4
Step 3: Determine - Is the destination location within 30 miles of the law enforcement’s operational headquarters?
If YES, then go to Step 5
If NO, then go to Step 8
Step 4: Action - Complete telehealth evaluation. Does the individual meet the criteria for emergency detention?
If YES, then go to Step 3
If NO, then no action needed
Step 5: Determine - Did the person present voluntarily to the hospital?
If YES, then go to Step 6
If NO, then go to Step 8
Step 6: Determine - Does the person now meet emergency detention status and is unwilling to go to the next level of care voluntarily?
If YES, then go to Step 8
If NO, then no action needed
Step 7: Action - Contact OK Ride Care to refer for transport.
Step 8: Decision - Transportation is the responsibility of the law enforcement agency that made the initial contact
Incoming Transport Requests from Law Enforcement
Step 1: Determine - if a telehealth evaluation has already been completed.
If Yes: Proceed to Step 3
If No: Proceed to Step 2
Step 2: Action - Complete telehealth evaluation.
Proceed to Step 3
Step 3: Decision - Was the individual able to be successfully de-escalated via telehealth engagement and evaluation?
If Yes: Proceed to Step 4
If No: Proceed to Step 5
Step 4: Decision - No transportation necessary, provide follow up to the individual the next day.
No action needed
Step 5: Decision - Is the nearest evaluation facility (ODMHSAS facility or hospital) within 30 miles of the law enforcement’s operational headquarters?
If Yes: Proceed to Step 6
If No: Proceed to Step 7
Step 6: Decision - Transportation is the responsibility of the law enforcement agency that made the initial contact.
Step 7: Action - Contact OK Ride Care to refer for transport.
All About Me
Be Prepared
To make sure the transportation goes smoothly, we'll need some information and cooperation from both facilities involved in the move.
Provide Accurate Contact Information
• Please make sure all the information you provide on the submission form is accurate and complete, including contact names and phone numbers. Incorrect or outdated contact information could delay the dispatch process and cause the driver to arrive later than planned.
• Make sure to include the name and phone number of someone who is with the client at the time of the request so we can quickly gather all the necessary information for transport. This also includes the facilities' addresses. Please include the street number, city, state, and zip code. If the addresses are incorrect, it could result in the client being taken to the wrong facility and delay the entire transportation process.
Note Any Special Needs Requirements
• Please be sure to include any special needs or concerns for the client being transported, including their classification. This helps us keep the client and the driver safe and secure during the trip.
OK RIDE CARE Is Transportation Only
Our transportation fleet includes various vehicles, including handicap-accessible vans. However, we don't provide any medical equipment, which must be supplied by the client or the facility. If the client has any special needs that require a non-standard transport vehicle, please let us know.
What Happens After The Transportation Request Form Is Submitted?
After receiving the transportation request through the Ride Care Submission Form, our dispatch team will contact the referring facility to verify the information provided.
During this confirmation call, please make sure to correct any inaccuracies to ensure the correct information is sent to the driver. Once all the details are confirmed, the request is sent to the nearest available driver. The dispatch team will make a final call to the referring facility and the destination facility to give an estimated time of arrival (ETA) for the client's pickup and drop off.
Our aim is to get our driver to pick up the client within 2 hours of receiving the transportation request. If the pickup takes longer than 2 hours, our dispatcher will let you know why.