HOW IT WORKS
What To Expect When The Driver Arrives
Our drivers are trained to make sure the client is transported safely and securely. They will always be polite and professional when they arrive. They will arrive in an unmarked vehicle for transportation and take the following actions:
• Present their employee ID upon request from the facility.
• Enter the facility, unless otherwise instructed, and ask for the contact person listed on the submission form.
• Ask questions concerning the client to ensure the safest and most secure transport possible.
• Take possession of the client's personal items and secure them away from the client.
• Introduce themselves to the client and have a brief conversation with them. If the client is a juvenile, the driver will introduce themselves to the parent or guardian and have a brief conversation with them.
• Escort the client to the vehicle with the assistance of the facility staff.
• Help the client into the back seat of the vehicle.
• Proceed to the destination facility.
What To Expect At Destination Facility
Our drivers will always be polite and professional when they arrive. They will arrive in an unmarked vehicle for transportation and take the following actions:
• Enter the facility, unless otherwise instructed, and ask for the contact person listed on the submission form.
• Introduce themselves, present the client's name, and inquire about the designated location to bring the client.
• Kindly inform the facility of any noteworthy behaviors observed during transport.
• Give the client's personal belongings to facility staff.
The driver may offer to help get the client from the vehicle into the facility, but it is not their responsibility to escort them through the facility or stay with them during check-in or intake processes. If there are any items in the client's belongings that raise concern, the driver will kindly notify the facility staff. After ensuring the client and their belongings are safely in the hands of the facility staff, the driver will leave the premises.
PLEASE NOTE: Our drivers are only authorized to pick up the client from the designated pickup facility and drop off at the specified destination facility. We do not provide medical services or perform duties as security guards or law enforcement officers. Drivers must stay on the predetermined route and are not permitted to make any stops to pick up items or personal belongings.
TRANSPORTS
DISPATCH
Verify Details
After you submit the request for transportation, our dispatch team will reach out to the designated contact at the referring agency to verify the details. If our dispatch team is unable to get in touch with the designated contact, the transportation may be delayed or even canceled until further communication can be established.
Special Needs Concerns
The dispatch team may have some follow-up questions about the client's needs to make sure they are providing the best possible service. They want to make sure the client is transported in a smooth and efficient manner.
Care For Juveniles
Dispatch will take the necessary steps to ensure the safe transportation of all clients, including juveniles. If the client is a minor, dispatch will ask for the contact information of their parent or guardian. This information will be shared with the driver in case of an emergency during the transport.
Dispatch will reach out to the parent or guardian and provide them with the contact details for Oklahoma Ride Care so they can stay updated or get in touch with the driver or dispatch if needed.
Confirm Acceptance
To make sure everything runs smoothly, dispatch will also confirm the acceptance of the client at the destination facility by contacting their listed contact. If they are unable to reach the destination facility, the transportation may be delayed or even canceled until they are able to make contact and confirm acceptance.
After both pick-up and destination facilities have been confirmed, the transportation request will be assigned to the nearest available driver. The referring entity's contact will be informed of the estimated time of arrival (ETA) for the client pick-up. The destination facility's listed contact will also be given an ETA of when to expect transport to arrive with the client.
When The Driver Arrives
When the driver arrives to pick up the client, you can expect them to arrive within 2 hours of receiving the submission form. If for any reason the arrival time goes beyond the 2 hour window, dispatch will provide an explanation.
Dispatch will keep the facilities informed and updated if there is any delay or cancellation of the pickup or drop off.
FACILITY INSTRUCTIONS
Facility Instructions
Information And Cooperation
To make sure the transportation goes smoothly, we will need some information and cooperation from both facilities involved in the transport.
Please Be As Prompt As Possible
Please make sure the client is ready to go when the driver arrives or as soon after as possible. We know that there may be situations that make it hard to have the client ready right on time and we're happy to be flexible, within reason. The driver will not be able to help with getting the client dressed or physically moving them. The driver also cannot make the client get into the vehicle by force. It is the facility's responsibility to facilitate physically moving the client, if the need arises.
Special Requests
If you have any special requests for pickup or drop-off, such as a specific location at the facility or desired time, please include that information when you submit the form or let dispatch know during the confirmation call.
Personal Items
Please make sure the client is not in possession of personal belongings. It is important to make sure that the client does not bring an excessive amount of personal belongings, including large bags, backpacks, or any large amount of items, as most facilities are not equipped to handle them. Our drivers are unable to search the client's possessions; however, they may ask if the client has anything on them and do a quick check of their pockets, arms, and legs. If a more thorough search is necessary, the facility staff may need to involve law enforcement.
Emergency Equipment
OK RIDE CARE does not have the ability to provide any medical equipment. If the client has medical equipment that needs to be transported with the client, please indicate that on the submission form.
COVID-19 Precautions
If the client tests positive for COVID-19, both the driver and the client will be required to wear a KN95 mask during the entire transport. The referring facility staff will be responsible for bringing the client to the transport vehicle when the driver arrives. And when the transport arrives at the destination facility, it will be the responsibility of the destination facility staff to help the client exit the vehicle.
By working together, we can ensure that our clients have a respectful, efficient, and safe transportation experience.
