TRANSPORTS
Our drivers are trained to make sure the client is transported safely and securely. They will always be polite and professional when they arrive. They will arrive in an unmarked vehicle for transportation and take the following actions:
• Present their employee ID upon request from the facility.
• Enter the facility, unless otherwise instructed, and ask for the contact person listed on the submission form.
• Ask questions concerning the client to ensure the safest and most secure transport possible.
• Take possession of the client's personal items and secure them away from the client.
• Introduce themselves to the client and have a brief conversation with them. If the client is a juvenile, the driver will introduce themselves to the parent or guardian and have a brief conversation with them.
• Escort the client to the vehicle with the assistance of the facility staff.
• Help the client into the back seat of the vehicle.
• Proceed to the destination facility.
What To Expect At Destination Facility
Our drivers will always be polite and professional when they arrive. They will arrive in an unmarked vehicle for transportation and take the following actions:
• Enter the facility, unless otherwise instructed, and ask for the contact person listed on the submission form.
• Introduce themselves, present the client's name, and inquire about the designated location to bring the client.
• Kindly inform the facility of any noteworthy behaviors observed during transport.
• Give the client's personal belongings to facility staff.
The driver may offer to help get the client from the vehicle into the facility, but it is not their responsibility to escort them through the facility or stay with them during check-in or intake processes. If there are any items in the client's belongings that raise concern, the driver will kindly notify the facility staff. After ensuring the client and their belongings are safely in the hands of the facility staff, the driver will leave the premises.
PLEASE NOTE: Our drivers are only authorized to pick up the client from the designated pickup facility and drop off at the specified destination facility. We do not provide medical services or perform duties as security guards or law enforcement officers. Drivers must stay on the predetermined route and are not permitted to make any stops to pick up items or personal belongings.