Information and Cooperation

To make sure the transportation goes smoothly, we will need some information and cooperation from both facilities involved in the transport.

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Please Be As Prompt As Possible

Please make sure the client is ready to go when the driver arrives or as soon after as possible. We know that there may be situations that make it hard to have the client ready right on time and we're happy to be flexible, within reason. The driver will not be able to help with getting the client dressed or physically moving them. The driver also cannot make the client get into the vehicle by force. It is the facility's responsibility to facilitate physically moving the client, if the need arises.

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Special Requests

If you have any special requests for pickup or drop-off, such as a specific location at the facility or desired time, please include that information when you submit the form or let dispatch know during the confirmation call.

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Personal Items

Please make sure the client is not in possession of personal belongings. It is important to make sure that the client does not bring an excessive amount of personal belongings, including large bags, backpacks, or any large amount of items, as most facilities are not equipped to handle them. Our drivers are unable to search the client's possessions; however, they may ask if the client has anything on them and do a quick check of their pockets, arms, and legs. If a more thorough search is necessary, the facility staff may need to involve law enforcement.

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Emergency Equipment

OK RIDE CARE does not have the ability to provide any medical equipment. If the client has medical equipment that needs to be transported with the client, please indicate that on the submission form.

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COVID-19 Precautions

If the client tests positive for COVID-19, both the driver and the client will be required to wear a KN95 mask during the entire transport. The referring facility staff will be responsible for bringing the client to the transport vehicle when the driver arrives. And when the transport arrives at the destination facility, it will be the responsibility of the destination facility staff to help the client exit the vehicle.

By working together, we can ensure that our clients have a respectful, efficient, and safe transportation experience.